Call volume increased in winter months, with most requests related to basic needs and housing support.
Care Team activity
FY 2025 transport counts reflect logged transports to a remote resource or location. Transport counts are shown separately from follow-up contacts.
Monthly activity
Each bar shows the number of calls responded to (dark blue) and follow-up check-ins completed (light blue) for that month.
Calls responded to
Follow-up check-ins
Presenting issues
Contacts may include multiple issues.
Referral sources
Most people served were adults ages 25–64, and a majority were experiencing homelessness.
Age groups
Total by age group across the selected fiscal year
Race / ethnicity
Total by race/ethnicity across the selected fiscal year
Gender
Share by gender identity across the selected fiscal year
Housing status
Share by housing status across the selected fiscal year
Housing status of contacts over time
How many contacts each month were unhoused vs. housed
Unhoused
Housed
Activity peaks midweek, particularly in public spaces and afternoon hours.
Calls by day
Which days saw the most calls. The darkest bar is the busiest day.
Calls by time of day
Which 2-hour windows had the most calls. Darkest bars are the busiest periods.
Service locations
Breakdown of the locations where the Care Team responded
Response and call time
Average response and call-time measures for the selected fiscal year
Most engagements resulted in service connections, with relatively few cases requiring first-responder support.
Outcomes activity
On-scene services
Count of resources or referrals provided during service calls
Follow-up services
Count of resources or referrals given during follow-up check-ins
Repeat contacts (same month)
Contacts logged more than once within the same month. Does not capture repeat encounters where the individual declined to provide identifying information.
First responder involvement
Number of times the Care Team requested additional first-responder support