West Hollywood Homeless Initiative Dashboard

West Hollywood’s contracted outreach providers have conducted monthly counts since 2017, supplementing the annual Los Angeles Homeless Services Authority (LAHSA) count with more frequent, West Hollywood-specific observations of unsheltered homelessness. These counts help the City understand where people are being observed and how conditions shift over time.

What this means: Unsheltered homelessness has increased in recent years, consistent with regional trends across Los Angeles County. Local counts reflect broader regional pressures as well as conditions within West Hollywood. * Monthly counts shown here end in September 2025 because the Ascencia contract ended; monthly counts paused at that point, and updated counts are forthcoming.

The Homeless Concern Line (323-848-6590) is West Hollywood’s non-emergency number for homelessness-related concerns. Residents, businesses, visitors, City staff, and public safety partners can request outreach or services for someone for whom they are concerned, and people experiencing homelessness can also call on their own behalf. Response is available 24/7 by two teams, with defined lead roles by time of day.

What this means: Increased Concern Line use reflects growing community awareness, improved reporting, and trust in the response system — not necessarily an increase in homelessness. The line is becoming a major access point for routing requests quickly and consistently.

West Hollywood’s housing programs continue to connect community members to interim and permanent housing. In 2024, 72 individuals were permanently housed — the highest annual total since 2017. The Holloway Interim Housing Program, which opened in October 2025 and is operated by Ascencia, is the City’s first in-city non-congregate interim housing facility, providing up to 90 days of safe housing and onsite supportive services to West Hollywood community members experiencing chronic homelessness.

What this means: Permanent housing placements are increasing, showing that local investment and coordination are producing stronger outcomes. The biggest constraint on faster placements is the limited availability of affordable and supportive housing units, with many programs operating at capacity or waitlisted. * Outcome tracking began in 2017 and has continued to be strengthened over time as data collection and reporting practices matured. Permanent housing placements for people experiencing chronic homelessness often take many months to complete because of documentation, benefits eligibility, applications, waitlists, inspections, and subsidy approvals. Some individuals also decline services, which can delay or prevent placement.

In addition to outreach and housing interventions, West Hollywood funds services that help prevent homelessness and support housing stability — including rental assistance, eviction defense, legal advocacy, and specialized services for older adults and people living with HIV. The City initially contracted with Alliance for Housing and Healing (later APLA Health) to provide rental assistance for residents living with HIV, and expanded in 2009 to include older adults through APLA Health and younger residents through NCJW|LA. Since 2018, more than $2.6 million in direct rental assistance has been provided to households in need.

What this means: Prevention is foundational because it is significantly less costly to help people remain housed than to help them return to housing after becoming unhoused. Without prevention services, more households would likely lose housing, increasing pressure on the City’s outreach, shelter, and housing systems.